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CPR Video


Mediation in Action: Resolving a Complex Business Dispute

Now available as a DVD or streaming/download.

Order Mediation in Action streaming/download here.

Order Mediation in Action DVD here.

Mediation in Action: Resolving a Complex Business Dispute DVD demonstrates the use of mediation to resolve a contract dispute between two companies. Viewers witness a highly-skilled mediator in action as he draws on a variety of mediation techniques and leads the disputing parties through various stages of the mediation process to successful resolution. The video is appropriate for law and business school classes introducing mediation, as well as for mediators, trainers and lawyers preparing clients for a mediation.

The DVD is 35 minutes in length.

Each DVD is accompanied by a study guide. Organized in a question-and-answer format, the Study Guide supplements the DVD by providing additional insights into mediation preparation, techniques, and practices, such as confidentiality and discovery. It also highlights how parties' and a mediator's objectives undergo change in various stages of mediation.

The DRRC set of exercises includes a negotiation exercise, Prosando, that parallels the Mediation in Action DVD.

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Kellogg School of Management, Northwestern University

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